ORDERING POLICY

• PAYMENT

                           CASH ON DELIVERY      

                

• RETURN AND EXCHANGE 

                                    

        At Comfort Sole Birkenstock, we take pride in your satisfaction. If, however, for any reason, you are not satisfied with          your purchase, you may return or exchange it within 30 calendar days of the purchase date. 

Return Policy

• Shipping of returned merchandise is the responsibility of the customer. A service with tracking is recommended.
• Merchandise that is shipped to Comfort Sole Birkenstock's Returns Dept. must be post marked within 30 days from the date the order was initially placed.
• All items must be in unworn condition and in their original boxes.
• The Returns form that is included inside your package when you receive your order must be accordingly filled and enclosed in return.
• Sale items cannot be returned. Comfort Sole Birkenstock will issue an exchange or online store credit (e-credit) for items purchased during sale event.
• Returns of items that have been exchanged will receive an online store credit (e-credit).
• Clearance, Flash Sale, Samples Sale items cannot be returned or exchanged. They are final sales. 

Exchanges Policy

• You may exchange an item for any available product by sending us shoes to the address bellow. 
• Shipping of returned merchandise is the responsibility of the customer. A service with tracking is recommended. Shipping of exchanged merchandise is the responsibility of Comfort Sole Birkenstock.
• Exchange / Return slip has to be filled and enclosed inside the package. 
• Sale items may be exchanged.

Processing Times

For Returns: Please, allow up to 21 business days for your refund to be processed after your returned merchandise is processed at our warehouse.

For Exchanges: Once we receive your package, the exchange processing time is 3-7 business days. You will be notified by email when the exchange item is shipped to you.

• ORDER FORM

(For orders, please answer the following below and send it to csbirken@gmail.com)

1. Items to order (Product's name and price)
2. Complete name
3. Phone number
4. Email
5. Complete address